This Privacy Policy ("Policy") explains how Auditech Hearing LLC ("Auditech," "we," "our," or "us") collects, uses, and protects your personal information when you interact with our website, services, or products. We are committed to maintaining the privacy and security of your personal data.

By using our website www.auditechhearing.com ("Website"), making a purchase, or engaging with us on social media, you agree to the practices outlined in this Policy.

 

1. Who We Are Auditech Hearing LLC is a U.S.-based company registered at: 1309 Coffeen Ave Sheridan, WY 82801, United States We operate an online storefront for over-the-counter (OTC) hearing aids and related services. Our fulfillment center is located in Las Vegas, Nevada. We do not have a physical retail office.

 

2. Personal Information We Collect We may collect the following categories of personal information:

  • Contact information (e.g., name, email address, shipping address, phone number)

  • Account information (e.g., username, password)

  • Payment and transaction details (e.g., credit card, billing info)

  • Device and browser information (e.g., IP address, operating system, browser type)

  • Website activity and usage data (e.g., pages visited, cart activity)

  • Customer service interactions

  • User-generated content (e.g., social media posts using our hashtags)

  • Optional hearing health or self-assessment data (if voluntarily provided)

 

3. How We Use Your Information Your data may be used to:

  • Process and fulfill orders, returns, and customer service requests

  • Provide access to our Website and secure user logins

  • Send shipping confirmations, product updates, and support messages

  • Manage user accounts and subscriptions

  • Improve our Website, services, and customer experience

  • Conduct analytics, reporting, and marketing performance analysis

  • Comply with applicable U.S. laws and FDA regulations on OTC hearing aids

  • Detect and prevent fraud and security breaches

  • Share or publish your posts if you have given explicit permission

 

4. Your Privacy Rights If you reside in California or certain other U.S. states, you may have the following rights:

  • Right to know what personal information we collect and how we use it

  • Right to access or delete your personal information

  • Right to correct inaccurate personal data

  • Right to opt-out of the sale or sharing of personal information (we do NOT sell personal data)

  • Right to limit use of sensitive personal information

You can exercise these rights by contacting us at support@auditechhearing.com.

 

5. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your browsing experience, understand Website usage, and support our marketing efforts. These include:

  • Essential cookies for Website functionality

  • Analytics cookies (e.g., Google Analytics)

  • Advertising cookies (e.g., Meta Pixel/Facebook retargeting)

You may manage or disable cookies in your browser settings. Disabling cookies may affect some site functionality.

 

6. Sharing Your Information We may share your personal data with the following parties:

  • Service providers (e.g., payment processors, shipping carriers, email platforms)

  • IT and security vendors

  • Legal or regulatory authorities (e.g., FDA or law enforcement, as required by law)

  • Advertising and analytics partners (only in aggregate or anonymized form)

  • Social media platforms if you engage with our content publicly

All service providers are required to protect your data under strict contractual terms.

 

7. Data Security We implement technical, administrative, and physical security measures to protect your information:

  • TLS encryption for data transmission

  • Secure access controls and data minimization practices

  • Employee training and audit logging

Please keep your login credentials safe and do not share them with others.

 

8. Data Retention We retain your personal data for as long as needed to:

  • Provide services and fulfill transactions

  • Comply with legal obligations (e.g., tax and accounting)

  • Meet FDA requirements regarding OTC hearing aid records

  • Protect our legal interests

You may request data deletion by contacting us, though we may retain certain information where legally required.

 

9. Marketing Communications We may send you updates, special offers, and newsletters via email or SMS (with your consent). You can opt out at any time by clicking "unsubscribe" or replying STOP.

We comply with the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).

 

10. Children’s Privacy Our Website is not intended for children under 13, and we do not knowingly collect data from them. If we learn that we have inadvertently gathered data from a child, we will delete it immediately.

 

11. External Links Our Website may link to other websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing information.

 

12. Updates to This Policy We may update this Privacy Policy periodically. When we do, we’ll revise the “Effective Date” above. Material changes will be communicated via email or a banner on our Website. Continued use of the Website constitutes acceptance of the updated terms.

 

13. Contact Us For any questions about this Privacy Policy or to exercise your rights, contact us at:

Email: support@auditechhearing.com
Mailing Address: Auditech Hearing LLC, 1309 Coffeen Ave, Sheridan, WY 82801
Phone: +1(702) 625-2376

 

14. Do Not Sell or Share My Personal Information We do not sell or share personal information for cross-contextual behavioral advertising. If that ever changes, we will provide a clear opt-out mechanism in accordance with applicable U.S. laws.

Thank you for trusting Auditech Hearing LLC!

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