At Auditech Hearing, our goal is to ship your order quickly, safely, and reliably. Here’s everything you need to know about our shipping process:

Order Processing Time

  • Orders are typically processed and shipped within 1–2 business days, excluding weekends and U.S. holidays.

  • Orders placed after hours or on weekends will begin processing the next business day.

Shipping Methods & Delivery Times

  • All orders are shipped from our Las Vegas, NV fulfillment center via USPS.

  • Estimated delivery time: 3–7 business days* for standard shipping.

*Please note: USPS may experience tracking delays (due to weather). Even if there’s no immediate update, your package may still be in transit.


Shipping Rates

  • Free standard shipping is available for all first-time paid orders within the U.S.

  • Replacement, exchange, or warranty orders may incur a shipping fee, which will be calculated at checkout or shared during the support process.

  • We do not currently offer expedited shipping on checkout. If you need / request one, please reach out to us directly.

International Shipping

We currently ship within the U.S. only. If you are outside the U.S., please contact us at support@auditechhearing.com for updates.

Tracking Your Order

  • Once your order ships, we’ll email you a USPS tracking number.

  • If your tracking shows no movement, please wait 10–20 days from the ship date. If there's still no update, contact us, we’ll escalate the issue with USPS.

Order Cancellations

We accept cancellations only if you contact us within 24 hours of placing your order and before the item has been fulfilled.


If your order has already shipped:

  • We cannot cancel or reroute it.

  • You may refuse delivery upon arrival, and we’ll process next steps when the item is returned to us.

Address Issues & Returns

  • Please double-check your shipping address before placing an order.

  • If an order is returned to us due to a wrong or incomplete address entered, a reshipping fee may apply.

For full return details, visit our Returns Policy page.


Need Help?

Email: support@auditechhearing.com
Phone: +1 (702) 625-2376

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